Delivery

Delivery Information

Next Day Delivery

Here at Greenfields, we aim to provide you with a punctual and reliable service. We are committed to a next day turnaround from the moment you place your order with us apart from orders placed on Friday and weekends. If you have any specific requests or preferences, please email delivery@greenfieldsstore.co.uk and we will try to accommodate as much as possible.

We appreciate you would want to know when your delivery will arrive, therefore please find an estimated delivery guideline below:

Delivery may sometimes take an additional day due to seasonal variations or volume. 

If your delivery contains perishable items, it will arrive in an insulated box containing ice packs and is chill test safe for up to 36 hours in an unopened consignment. It is important that all products should be refrigerated and/or frozen as soon as you open your package.

Same Day Delivery (London Only)

Same Day delivery is only available within the M25 area and certain areas may occur extra charges depending on location. Orders need to be received by 12pm on the day and we aim to have your goods delivered by 7pm

Click and collect from Greenfields Store.

All orders placed before 3pm can be collected on the same day. Orders placed after 3pm will be ready for collection the next day after 12pm.

Delivery Charges

Mainland UK (Next Day)

We deliver to every postcode in the UK from Monday to Friday. Delivery charge of £10.00 applies to all orders not exceeding 10kg. If orders do exceed 10kg a surcharge will apply.

London (Same Day)

Same Day delivery charges apply according to your postcode within the corresponding zone. Please refer to the table to find out the charges for your postcode prefix:

Receipt of Deliveries

As some of the items we supply are perishable, the responsibility lies with the customer to ensure that the parcel is accepted on the day of delivery. If an attempt was made to deliver and was failed due to nobody being present at home, then the responsibility and liability for the loss of goods lies with the customer, in this respect no claim can be made against Greenfields. 

Your delivery (for Mainaland UK)  will arrive in an insulated box containing ice packs and is chill/frozen test safe for up to 36 hours in an unopened consignment. Any chilled and frozen products received with the delivery must be refrigerated/frozen upon arrival. Once the products are delivered, we cannot be held responsible for items that are left to spoil or be stolen.

Customers are responsible for inspecting their delivery as soon as it is received. Any defects, although rare, must be reported to support@greenfieldsstore.co.uk within 2 hours of delivery to be considered for refund or replacement.